What are your Key Metrics?
Owner and Guest Experience are Key Metrics.
A dedicated focus on Key Metrics is paramount for managing a successful short term rental in an evolving and changing market.
We manage to a holistic view of performance focusing on guest and owner experience, while maximizing: revenue, occupancy, and ADR on every property we mange. This sets us apart from many large property managers who only care about volume of properties under management, and forget about the need to excel at hospitality for the guest. Furthermore, we are focused on building trust and ease of communication for our owners and service providers, to keep the property at the top of the market with the best team on the ground.
The Key Metrics tell us when to make marketing updates to refresh search algorithms and LLMs, or to adjust the pricing strategy and min stays when the property is popular. Guest reviews provide feedback to improve accommodations, add amenities, or immediately schedule repairs, and we aim for 5 stars on every stay!
We make constant updates to your listings with: photos, descriptions, dynamic pricing, and consulting on design and amenities which will generate more revenue per booking and better guest experiences
Our Key Metrics
Rental Revenue
Top line rental revenue is the most important key metric for most owners, and for good reason. Your property should be a positive return on your investment and contribute to your income. We’ll maximize revenue, and build a strong pipeline of bookings to give you peace of mind all year long.
Owner Experience (NPS)
Our focus is on both your property’s key metrics, and yours. We ask for feedback often from our owners and service providers, to make sure we are exceeding their expectations. NPS measures whether we are managing, communicating, and operating at a high level for our owners, and helps us get better every day.
Avg Guest Rating
The guest experience is the most important metric in our book. Creating a positive and memorable experience that is rewarded with a glowing review, will propel your property to the top of search and lift all other metrics. This starts with friendly communication, cleanliness, and creating wow moments at the property that make a stay special.
Occupancy Rate
We aim to consistently beat the average occupancy rate for your market, no matter what type of unit you own. We study comps, layer on amenities, and position your property to beat expectations.
Average Daily Rate (ADR)
We leverage the best dynamic pricing tools and consistently model out future booking vs last minute booking strategies to optimize the daily rate. We price your property at a premium, and competitive rate to secure the bookings which drive the highest rates.
Avg Length of Stay
We dynamically set minimum stay requirements, and modify them often to capture both long term, high revenue future bookings for that house on the beach, or that last minute weekend getaway or corporate stay where supply is limited.
Management Services
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Booking
We handle the listing, marketing, communication, and coordination with guests necessary to ensure that your property is booked the maximiun number of days, at the best possible rate, with a 5 star guest experience
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Furnishing
We offer staging and furnishing services for your property with modern decor and local art to make it feel inviting and part of the vacation.
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Cleaning Services
Our network of professional cleaning service providers will cover every nook and cranny to keep your property in top condition for every guest, and returned to you ready for your next renter.
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Communication
We maintain a proactive and open line of communication with our owners, promptly connecting on maintenance requests, payment, and any questions or concerns you may have.
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Maintenance
We intake all maintenance and services requests and route those requests to the assigned provider. Read more about our maintenance plan here.
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Payment
We automate payment through our central platform, so you get paid on time every month
FAQs
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Our management fee is a transparent percentage of your gross rental revenue—typically 20-25% depending on your property and service level. This fee covers all core services including listing optimization, dynamic pricing, guest communication, booking management, review response, and weekly performance monitoring. We provide a complete breakdown in our Management Proposal so you know exactly what you're paying for.
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We take a data driven approch to evaluating your property’s STR earning potential. We use available data on comparable properties, and historical trends to determine the potential revenue and risk of each property individually. Lastly, we leverage our experience in managing short term rentals, to evalute value add ammenities and locales for our portfolio approach.
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We handle all maintenance coordination as part of our service. We have a vetted network of local contractors, plumbers, electricians, and handymen who can respond quickly—often same-day for emergencies. When a guest reports an issue, we're notified immediately through our tech stack and we coordinate the appropriate service provider. For urgent situations (like HVAC failure, plumbing leaks, or lock-outs), we have 24/7 protocols to ensure rapid response. You'll receive notification and updates throughout the process.
For non-emergency repairs, we'll consult with you on the scope and cost before proceeding. All maintenance expenses are itemized in your monthly owner statement. Our local presence means we can also personally inspect issues when needed—something national management companies simply can't offer.
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Owner Experience (measured by NPS) is one of our six Key Metrics, so communication is a priority.
You'll receive a detailed monthly owner statement showing all income, expenses, bookings, and key performance metrics including occupancy rate, ADR, guest ratings, and projections.
We host weekly office hours where you can call or video chat with your dedicated manager to discuss your property. You'll have direct access to our small team—not a call center—and we typically respond to owner inquiries within a few hours.
We also proactively reach out with market updates, booking trends, or recommendations for improvements that could boost your metrics.
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Absolutely. We understand that many owners want to enjoy their New England property during prime beach or ski season. We work with you to block out dates for personal use. We recommend booking your personal time as far in advance as possible so we can optimize bookings around those dates.
When you use your property, we simply coordinate the standard turnover cleaning afterward (at the regular cleaning rate) to prepare it for the next guest. Your personal stays won't affect our management fee since we're only compensated on booking revenue. We'll work with you during onboarding to understand your usage preferences and build them into our calendar management strategy. The key is clear communication about your plans so we can maximize revenue during the days your property is available for guests.