Short Term Rental Management,
Long Term Results.
Unlocking your Key Metrics, one stay at a time!
A Win-Win for property owners.
We manage and optimize your Short Term Rental
You collect a premium rental income
Our Key Metrics
Rental Revenue
Top line rental revenue is the most important key metric for most owners, and for good reason. Your property should be a positive return on your investment and contribute to your income. We’ll maximize revenue, and build a strong pipeline of bookings to give you peace of mind all year long.
Owner Experience (NPS)
Our focus is on both your property’s key metrics, and yours. We ask for feedback often from our owners and service providers, to make sure we are exceeding their expectations. NPS measures whether we are managing, communicating, and operating at a high level for our owners, and helps us get better every day.
Avg Guest Rating
The guest experience is the most important metric in our book. Creating a positive and memorable experience that is rewarded with a glowing review, will propel your property to the top of search and lift all other metrics. This starts with friendly communication, cleanliness, and creating wow moments at the property that make a stay special.
Occupancy Rate
We aim to consistently beat the average occupancy rate for your market, no matter what type of unit you own. We study comps, layer on amenities, and position your property to beat expectations.
Average Daily Rate (ADR)
We leverage the best dynamic pricing tools and consistently model out future booking vs last minute booking strategies to optimize the daily rate. We price your property at a premium, and competitive rate to secure the bookings which drive the highest rates.
Avg Length of Stay
We dynamically set minimium stay requirements, and modify them often to capture both long term, high revenue future bookings for that house on the beach, or that last minute weekend getaway or corporate stay where supply is limited.
A Premier Collection of New England Destinations
Now Booking: Steps to town or the beach.
Put us to work.
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Contact us and provide some details about your property, objectives, what hosting or management services you’re interested in Key Metrics taking on for you.
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We’ll conduct a desktop assessment of your property including: listings, marketing material, key metrics performance, and comps in the market.
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If the property fits into our management model, we’ll schedule a kickoff call to speak with you, learn about the history of the property, it’s current occupancy, and your expectations for management.
We’ll discuss the market and opportunities for improvement on the Key Metrics.
If interested, we’ll schedule a walkthrough.
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We’ll inspect the property at a pre-scheduled time to ensure no guests or renters are disrupted.
We will run through our checklist for each room, inventorying the property and taking pictures for our report.
We prefer to have the owner on site (or on a video call) for the walkthrough, to answer questions.
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We’ll present our property performance review, walkthrough inventory, market analysis, proposed updates to the property, and management plans for your review in our Key Metrics Management Proposal.
We’ll schedule time to walk through each section of the analysis and proposal, and answer any questions you may have.
We’ll provide a full copy of the proposal and analysis for you to review.
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Upon accepting the Management Proposal, we’ll get right to work on implementing the planned updates along our planned timeline.
We’ll onboard your property to our tech stack, integrating your property to live monitoring across multiple booking sites, dynamic pricing tools, automated communications, and service provider management systems.
We’ll coordinate maintenance service providers, cleaners, and bring in a professional photographer to shoot high resolution and staged pictures to make your property stand out.
We’ll update the listings, adding meta data and keyword optimized descriptions to improve search performance.
We’ll conduct a final walkthrough before re-listing the property to ensure that updates and installation of new amenities are complete.
Dedicated Management
Unlike the big property managers, our work is not done after onboarding. We are a small team of dedicated managers who are local, and know your property personally. We work 1×1 with you and our service providers to keep your property operating at the highest standard.
We review your property’s performance weekly, reading and responding to reviews, and constantly making updates to your listing, pricing, minimum stay, to boost bookings and stay atop the algorithms and competition.
Guest and Owner Experience are Key Metrics, so prompt and friendly communication is part of our hospitality mindset in everything we do. We’ll work with you to resolve issues quickly and professionally, to keep your property at the top of it’s game!
We’ll provide an owner statement each month with our key metrics and projections for your review and host office hours each week, so we’re always available to discuss your property and schedule any site visits.